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Returns and Cancellations Policy


At Airsys Communications Technology Ltd, we strive to ensure customer satisfaction. 

Provided that goods are in as-new condition, complete with original packaging and all accompanying documentation you may return a nonfaulty item within 21 calendar days from invoice or cancel an order that has not been shipped or invoiced (subject to our terms and conditions)

Important Notice: Returns made without prior authorisation or a valid Returns Material Authorisation (RMA) number will be rejected

If you have any questions or require assistance, please contact our Returns team: returns.uki@airsys.com
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How to Return a nonfaulty Item 


  1. Please complete our returns form 
  2. We will then issue a RMA Number 
  3. Clearly mark the RMA Number on the outer packaging (not the original packaging) before returning the item. 
  4. Return goods to the Airsys returns department: Returns, Airsys Communications Technology Limited, Unit 1, The Westgate Centre, Premier Way, Luzborough Lane, Romsey, SO51 9DH

Refunds will be processed upon receipt and inspection of the goods, excluding the original delivery charge.

Important: Goods can only be returned with prior approval from Airsys and a valid RMA number.

Please note: All returns made after the invoice date are at the sole discretion of Airsys Communications Technology Ltd and are subject to a handling fee.

Order Cancellations


If you wish to cancel an order that has not yet been shipped or invoiced, please notify us in writing. Your request will be reviewed, and if approved, a cancellation fee may be applied. 

Note: Cancellation of non-stock or special-order items may not be possible. If approved by the manufacturer, these cancellations may be subject to a be subject to a customed cancellation fee.

Faulty Goods 


For items that are faulty, please refer to the appropriate repair service based on warranty status: 

Returns Form

Order Cancellations